Terms and Conditions

Terms & Conditions

Making a purchase could not be easier at www.maniflow.co.uk. Just browse our website and add any items that you wish to buy into the shopping cart. After you have your selection, click on `Checkout or Basket Link` at the top of the right of the page and you will be asked for your contact and shipping details so we are able to complete your order. You will then be directed to our Secure Online Payments System Global Payment which will complete the order. After payment has been made you will be returned to the www.maniflow.co.uk and a copy of your order will be emailed to the email address on your order. After choosing a product we will get back to you confirming exact date of dispatch.

We accept most credit and debit card payments which are processed live online by Global. We employ superior fraud detection systems including Verified by Visa, MasterCard Secure code and also The 3^rd Man Systems. This is for both our and your protection during the payment process.

If you have any questions or concerns about any part of the ordering process, please do not hesitate to get in touch with us.

Cancelling an order – before it has been shipped

If you would like to cancel an order before it has been shipped, please contact us by email or telephone to get confirmation, if your order us not cancelled it will be processed as normal.

Cancelling an order – after it has been shipped.

If you would like to cancel an order after it has been shipped, please follow our returns policy detailed below.

Shipping and Handling

When you have completed your order, the shipping methods are relevant to the selection of goods in your shipping basket. This will range from post to next day, air delivery etc or whatever is best suited t to parcel size. Please allow up to 48 hours to process your order – for example if you place an order at 7pm on Friday we will not process the order until 9am Monday morning.

Worldwide Service:

We specialise in supplying your every need, regardless of where you live. Due to high volume of orders that we dispatch every day, we have been able to negotiate extremely rates with major carriers including extremely competitive rates with major carriers including all airmail, road and air shipping services.

Delivery Schedule

Please allow up to 48 hours to process your order.

Orders can be shipped by your choice of shipping agent or whatever we think is best suited to your order, at the checkout and we use the following shipping agents:

• Royal Mail First Class

• Royal Mail Special Delivery (up to 2kgs)

• Parcel Force UK and Worldwide

• DHL Road Express

• DHL Air Express

• UPS Air Express

All parcels are shipped with tracking/shipping number and require a signature upon delivery. This is for both your and our security. A tracking number can be supplied on request; we will try to make the parcel as small as possible to stop expensive freight carriers.

Back Orders

If your item is not in stock, we will back order it for you. Orders will be grouped together and shipped in one consignment, unless you make prior arrangements with us.

Tax Charges

All prices shown on the site will have UK VAT added where applicable.

All prices at checkout show plus VAT and including VAT prices for your reference.

VAT is charged on all UK and European and is shown in the checkout when you place you order. Countries outside European Union do not pay VAT and we will deduct at payment.

Please note if you are VAT registered in Europe you have the opportunity to enter your VAT number at checkout.

Credit Card Security

When an order is placed on our website and you have entered your address and agreed to our terms and conditions, you are then forwarded to the Global secure online payments page which will take and process your payment immediately.

Global is the World industry leading online payments company .Our Global payment gateway uses the latest fraud technology and is 100% secure.

Global also uses the Verified by Visa, Master card, secure code and the 3^rd Man Fraud system for both your and our security. We recommend you use these technologies when prompted for your own security and piece of mind.

When paying through Global online payment system, your card will be charged immediately for the amount agreed to on the order.

Please note we do not or cannot see any of your card details as this is all handled by Global on our behalf.

If you have any security questions or comments, please do not hesitate to contact us.

Guarantee

Satisfying most people, most of the time, is an art at which Maniflow & Co Ltd has proven remarkably adept during our existence.

Our family run business is still based on the time-honoured traditions of quality; value for money and a firm belief that service to the customer first. If you have any queries please get in touch.

Commitment to customer care

Customer care, we believe is the key to success. Our family run business with over 40 years experience is based on traditional values, such as quality, reliability, customer service and value for money. That’s why we offer the highest levels of personal service, easy ordering next day deliveries and no quibble guarantees. We do not measure our success purely by profit, but by the increasing number of satisfied customers.

Our Guarantee

We want you to be totally satisfied with every purchase. If you return an item in it’s original and unused condition, along with the wrapping and receipt factory within 14 days of purchase, we will exchange it or offer a full refund (please note that this does not include shipping costs)

If a product develops a manufacturing fault within 30 days, we will off the same refund or exchange policy as above.

If a product develops manufacturing fault after 30 days, and within the manufacturers guarantee period, a new product will be sent out and charged. A refund will be issued once the faulty product has been returned to ourselves and assessed. In certain circumstances the manufacturer could require to inspect the product before a refund is issued.

Reaching Us

If you need to reach us, please email us using the link on the Web page, alternatively you can call 01722 335378 (Internationally +44 01722 335378 or fax us on 01722 320834. or write to us at Churchfields Industrial Estate, Mitchell Road, Salisbury Wiltshire, SP2 7PY. UK

Privacy Policy

Privacy Policy of www.maniflow.co.uk

Maniflow & Co Ltd do not disclose buyers’ information to third parties other than when orders details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

This privacy policy is applicable to this site and not necessarily to other Maniflow Sites on the World Wide Web pages. When leaving this site, please read the privacy policy applicable to the site you are visiting. If you do not agree with this privacy policy, please do not use this site.

By accessing and using the site, you hereby agree to the terms of this Privacy Policy.

Non-Personal Information Collected Automatically

Maniflow & Co Ltd is committed to the protection of the privacy of its web site visitors. Please note that we may provide aggregate statistics about our customers, sales traffic patterns, and related site information to reputable third parties, but these statistics will include no personally identifying information.

Personal Information

In order to respond to your questions, fulfil our requests or manage interactive customer programs, it may be necessary to ask for personal information such as your name, address, email address and telephone number. We may use this information to respond to your requests or to contact you via email or phone to inform you of new products, services or promotions we may offer. If you place an order for a product, request a service or submit contact to this site, we may need you for additional information required to process or fulfil your order and or/request. However unless compelled by applicable legislation, we will not provide this information without your permission, except as necessary to process your order, fulfil your request or manage interactive customer programs. You also hereby to Maniflow & Co Ltd the right to exchanging information provided between Maniflow & Co Ltd  affiliates for the purpose mentioned before.

In addition to the personal information that you may provide us, this site may use technology that lets us collect certain information like your internet protocol address, your computer’s operating system, your browser type, traffic patterns and the address of any referring Web sites.

Security

Please note that while there are always risks associated with providing personal date, whether in person, by phone or over the Internet, and no system of technology is complete safe, “tamper” or “hacker-proof” Maniflow & Co Ltd has endeavoured to take appropriate measures to prevent and minimize risks of unauthorised access to, improper use of transferring sensitive data such as credit card information.

Accuracy of collected data

Manifow & Co Ltd  will on its own initiative, or at your request, replensish,rectify or erase any incomplete, inaccurate or outdated personal data retained by Maniflow & Co Ltd in connection with the operation of this site.

Minors

No information may be submitted to Maniflow & Co Ltd  by persons under the age of 18 without the consent of a parent of legal guardian, nor may persons under the age of 18 make purchases or other legal acts on this site without such consent, unless permitted by applicable legislation.

Changes

We may alter this Privacy Policy, or change, modify and withdraw access to this site, or the content pages at any time with or without notice.

Returns Policy

Returns & Shortages

If parts are to be returned to us, you must first obtain confirmation details from us.

We cannot accept returns which are not accompanied authorised

Refunds will be processed within 30 days of receipt of the returned goods.

PLEASE NOTE all shortages/damaged/or other discrepancies with your order must be reported within 24 hours of taking delivery of your order.

Goods which prove unsuitable may be returned for a refund, credit note or exchange if they are returned to ourselves within 7 days of receipt. Subject to the following conditions.

Items are returned carriage paid

Items received are in re-saleable condition.

Items should be returned unused in their original condition in order to secure a refund.

Items are returned complete with all packaging when the original has been damaged or defaced.)

Items are returned after 7 days from receipt may be subject to a restocking fee. (This does not affect you statutory rights)

We cannot accept any items which have been specially ordered for you or manufactured to your specification for return.

All returns are to be accompanied by the senders name and address, account number and reason for return.

Remember, the information you provide will help us to help you.

We cannot accept responsibility for returned parcels which are undelivered or lost, please keep your proof of postage, as it may be required in the event of a claim with our couriers.

Maniflow & Co  Ltd are not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrect supplied) parts.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found: http://www.hmso.gov.uk/si/si20000/20002334.htm